About Us and Why We’re Hiring

We’re YNAB (“why-nab”), a monetary schooling firm with a budgeting app. We train 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have a good time the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their mates what a distinction it has made of their lives. Take a look at our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app evaluations, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic influence on folks’s lives, and we now have a formidable schooling ecosystem that features reside lessons, to not point out stellar help (if we do say so ourselves!).

Talking of our superior help staff, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have begin to the brand new 12 months. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. This can be a momentary, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. Should you’re identified for being real, proactive, and a transparent communicator, we need to hear from you!

We have now one overarching requirement with regards to becoming a member of our staff—even briefly: our unique Core Values Manifesto has to actually click on with you. Should you’re nodding emphatically whereas studying it, you’ll most likely match proper in!

Necessities (these are actual, precise necessities)

  • Willingness to make use of and study YNAB
  • Wonderful written English
  • You’re accessible to work our required schedule:
  • A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
  • Your weekly hours will probably be break up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
  • Please word that though we’re totally distant, we do have some location restrictions for this momentary function—we are able to solely rent individuals who reside both:
  • Within the U.S., in one of many following states: Arizona, Arkansas, California,  Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
  • OR, in a rustic that isn’t the U.S. or the UK.

A Little Bit Extra About Us:

We reside our Core Values each day at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} range of backgrounds, skills, beliefs, and experiences is crucial to our success, and we’re captivated with making a welcoming, supportive, and collaborative atmosphere for all workers. All are inspired to use as we proceed to develop a sensible, hard-working, and various staff that loves working collectively to construct one thing that issues.

We additionally work actually onerous, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have acquired a lot of Fortune’s “excellent spot to work” awards over the past a number of years. We have now a staff stuffed with really distinctive folks—the sort you’ll be excited to work with. We’d like to let you know about a number of of them!

Dela (she/her/hers) is our onboarding staff chief and will probably be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will train, information, and help you, guaranteeing you’re feeling assured every day. You’ll have numerous alternatives for questions, suggestions, and celebration!

Your staff of fellow seasonal help specialists will probably be a number of the finest folks you’ve ever labored with. You’ll get to know people from throughout the globe and study with them by means of collaboration.

The help staff will probably be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.

All of us can’t wait to satisfy and study from you, too!

Now again to you, our new Seasonal Buyer Help Specialist…

You’re smitten by becoming a member of our devoted help staff. You’ll assist us reply each message in a method that’s pleasant, well timed, and correct.

You’ll be the face of YNAB. We’ll train you the right way to reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!

You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!

You’ve got a knack for swift transitions, switching between subjects with grace.

You exceed expectations even when your reply isn’t what the client hoped for. You may artfully mix directness and friendliness in a single sentence.

that pace of response is vital. And, you stability pace with accuracy and giving a customized expertise each time.

You self-manage properly, understanding your contributions influence the entire staff. You frequently pursue progress and connection for your self and your staff.

You’re humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.

You’re keen on taking that one little further step past what’s anticipated. You’re artistic in that method and revel in delighting others.

You’re who we’re searching for when you:

  • Can decide to a set schedule of 4-5 work days per week (together with not less than one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
  • Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook received’t fairly lower it for a number of the applications we use)
  • Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor
  • Are thought of a wonderful communicator in written English
  • Are digitally fluent, which suggests you’re snug studying and navigating a number of applications directly and making use of your curiosity to study new programs and troubleshoot technical points
  • Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
  • Worth excellence and steady enchancment—on the identical time
  • Are curious and revel in making an attempt belongings you haven’t accomplished earlier than
  • Can tactfully ship tough information and get a thanks for it (you’re that good!)
  • Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
  • Love brightening somebody’s day!

A Day within the Life:

At present, you’re scheduled for a 5 hour shift. that about 75% of your day will probably be invested in delighting prospects and about 25% will probably be invested in private progress and staff connection.

Earlier than you soar into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?

When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you cross it alongside to specialists. When a query is difficult otherwise you really feel not sure, a educated staff is there to help you.

As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get numerous thanks from YNABers whose lives you’re impacting for the higher.

Outdoors of the queue, you analysis our data base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)

At present you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and may’t wait to speak a few new podcast you’re obsessive about! After catching up, you verify in in your targets and get teaching on difficult conversations.

Earlier than it your work day is over! You say goodbye to your staff in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.

Find out how to Apply

  • Apply beneath by 11:59pm ET on Saturday September 30, 2023.
  • Connect a PDF cowl letter. In your cowl letter, please:
  • Introduce your self and clarify why you’d be an incredible match. (Please restrict this to 1 web page at most.)
  • Then, on a brand new web page, please reply these questions:
  • What attracted you to this place? (This isn’t about what attracted you to the software program.)
  • What’s your secret to nice buyer help?
  • Inform us a few time you needed to study one thing new to excel at your job.
  • Have you ever ever made a mistake in dealing with a buyer challenge? What did you study?
  • What hours of the day be just right for you? What days of the week are off limits?
  • We’d like seasonal workers who can work from November 6, 2023 by means of mid-February 2024. Do you could have any break day wants throughout this era?
  • Connect a PDF resume.
  • Although we all know it’s customary in some areas, we’d choose it when you didn’t share a headshot wherever in your utility supplies. Thanks!

We’ll ship you a affirmation e-mail when you apply. Please add that e-mail deal with to your protected sender listing to make sure future emails from us come by means of. (Should you don’t obtain it, verify your promotions inbox, junk folder, or any filters you could have arrange.)

Our aim is to make the recruitment and hiring course of as accessible as potential. If we might help you with an accessibility want, e-mail us at lodging@ynab.com and point out within the topic line that you just’re making use of for the Seasonal Buyer Help function. (Please word that we are able to solely reply to messages associated to lodging.)

We’re excited to listen to from you!

P.S. Please remember that whereas we’ve traditionally stored a gaggle of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any momentary contracts into everlasting ones. You may anticipate this function to final a most of 16 weeks.

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