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International Retail Banking Innovation Award Winners


Nov 10, 2023


Within the ever-evolving panorama of finance, the International Retail Banking Improvements Awards (GRBIA) function a platform to acknowledge and rejoice the pioneering organizations which can be reshaping the business throughout varied sectors.

This esteemed recognition platform celebrates and honors the excellent achievements and modern endeavours throughout the retail banking sector worldwide. The awards given are designed to acknowledge and showcase the organizations which have demonstrated distinctive ranges of creativity, ahead considering methods, and transformative approaches to reshape the way forward for retail banking.

On this article, we are going to delve into the factors utilized in GRBIA and the important thing industries that get to learn from all of the banking improvements.

What are the Standards for Judging in GRBIA 2023?

Let’s see how the judging panel at GRBIA got here up with their judging course of earlier than saying the winners. With co-judges from KPMG, EY, PWC, Deloitte, Forrester and different instrumental subject material consultants, the next are the factors for judging:

  • Diploma of automation in client-facing processes.
  • Connectivity of APIs inside a bigger digital ecosystem.
  • Depth of omni-channel integration.
  • New initiative time-to-market and IT infrastructure agility.
  • Frameworks for digital security and safety.
  • Engagement
  • YoY progress in energetic customers and the incremental affect of consumers who’re energetic on-line.
  • Acquired market share within the desired buyer phase or segments.
  • Using cutting-edge applied sciences to offer clients with cross-platform service.
  • Fixed and real-time buyer assist and steering by way of quite a lot of media relating to digital utilization.
  • Working along with platforms, ecosystems, and strategic companions.
  • Customization stage and built-in options for optionality
  • Instruments for private monetary administration and wealth enhancement.
  • Harmonization with the lifecycle and profile of consumers.
  • Self-service and do-it-yourself options.
  • Buyer satisfaction ranking for on-line banking.
  • Internet Promoter Score for on-line banking platforms.
  • The financial institution software’s ranking on Apple iOS and Google Play Retailer.
  • Capabilities for enterprise intelligence and market consciousness.
  • Contextualized and intuitive user-centered person interface design.

Trade consultants, thought leaders, and a panel of skilled professionals rigorously consider a pool of candidates primarily based on the factors talked about above. By means of a rigorous analysis course of, the consultants decide which candidate really embodies innovation and exemplifies one of the best retail banking practices.

Industries that Profit from these Banking Innovators

Recognizing the banking innovators in GRBIA 2023 is necessary because it helps in encouraging them to additional embrace technological breakthroughs and streamline their processes.

By doing so, varied sectors and industries purchase substantial advantages and remodeling companies inside their industries on how they function. Listed here are a few of the key industries which have skilled important benefits from banking improvements:

E-Commerce and Gaming

These two industries have witnessed important transformations with the appearance of banking improvements.

With the appearance of safe on-line fee gateways, companies can now present handy and frictionless buying experiences to clients. Integration of cell fee options comparable to digital wallets and contactless funds has elevated shopper confidence and accelerated transactions.

One other outstanding development within the gaming business is the emergence of casinos accepting low minimal deposits, offering gamers with the chance to indulge within the thrill of playing at a extra accessible stage. With the assistance of banking establishments, avid gamers get to take pleasure in numerous monetary credit score choices making it extra accessible for lots of gamers who’ve smaller budgets or favor to check the waters earlier than committing bigger quantities of cash. 

Healthcare and Insurance coverage

One other business that will get to take pleasure in important banking improvements is the healthcare and insurance coverage business.

Streamlined fee processing techniques have simplified medical billing, lowering administrative complexities and enhancing the general affected person expertise. Digital well being information (EHR) integration with banking platforms permits seamless claims processing and quicker reimbursements for healthcare suppliers.

Moreover, improvements like blockchain expertise improve information safety, fraud prevention, and allow clear and environment friendly claims administration.

Transportation and Logistics

The transportation and logistics sectors have vastly benefited from banking improvements, significantly by way of fee techniques and financing choices.

Seamless integration of cell fee options in ride-hailing apps and contactless card funds in public transportation have enhanced the commuter expertise. Banking improvements have additionally facilitated environment friendly provide chain financing, permitting logistics operators to entry working capital and handle money movement.

Digital platforms for freight forwarding and cargo monitoring have enabled real-time cargo monitoring and optimized logistics processes.

Actual Property and Property Administration

Lastly, the actual property business has additionally skilled the optimistic affect of banking improvements.

Digital escrow companies facilitate safe and environment friendly actual property transactions, eliminating the necessity for bodily paperwork and lowering the danger of fraudulent actions. On-line property administration options allow landlords and property managers to gather hire, handle bills, and deal with upkeep requests electronically.

Furthermore, digital mortgage companies and on-line property listings have simplified property shopping for, promoting, and funding processes, resulting in elevated market transparency and comfort.

Banking, Finance, and their Improvements Transferring Ahead

Banking improvements have really revolutionized the monetary panorama, bringing forth a brand new period of comfort, effectivity, and accessibility.

By means of the adoption of technological developments, monetary establishments have performed a significant function in incorporating these improvements into their techniques, resulting in enhanced buyer experiences and streamlined operations.

From the introduction of cell banking functions and digital wallets to the implementation of synthetic intelligence and blockchain expertise, varied establishments have embraced these improvements to remain aggressive within the business which is why it is very important repeatedly laud them via a recognition platform comparable to GRBIA to inspire them to additional speed up the introduction of improvements facilitating monetary inclusion and financial progress.

In right now’s quickly evolving digital panorama, banking organizations that acknowledge and capitalize on the potential of digital transformation will undoubtedly thrive and emerge as business leaders.

Maintain a watch out for pioneering organizations that obtain recognition in GRBIA, as they’re paving the best way for a monetary ecosystem that isn’t solely extra inclusive and environment friendly but additionally extremely interconnected.


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